Montana Regulators Make It Easier for Consumers to File Complaints
Posted on January 11th, 2012
Montana regulators have introduced an online form for consumer complaints about insurance after 2011 saw a 27 percent increase in funds recovered for policyholders as a result of wrongfully denied claims and improperly issued policies.
The state Commissioner of Securities and Insurance (CSI) recouped $4.7 million on behalf of consumers of auto, home and other types of coverage last year—a $1 million hike from 2010. CSI officials say the new paperless complaint forms are meant to make it easier for consumers who suspect they are being treated unfairly by their coverage providers to alert regulators.
“Things may change, but there will always be complaints,” Lucas Hamilton, CSI communications director, said in a phone interview. “If t